Q: I have signed up to esales.com.my but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Q: I have a user account with esales.com.my but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with esales.com.my. The password will be sent automatically to the registered email address.
Q: I have a user account with esales.com.my, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from esales.com.my without creating an account ?
Yes, you can order by phone/WhatsApp (+6 0195505081). However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know esales.com.my latest news and promotions ?
Just subscribe to our newsletter, which we published << monthly/quarterly>>. Or you can subscribe to our RSS Feed http://esales.com.my to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at [email protected]
with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from esales.com.my. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that esales.com.my has received your orders and will process it as soon as possible.
Order Processed: This email confirms esales.com.my has processed your order.
Order Shipped: This email confirms that esales.com.my has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Currently all product sold is not refundable, goods sold are not refundable returnable or exchangeable.