Frequently Asked Questions (FAQ)

For the ecommerce/website service/on-call services, please be hundred percent sure that you need the product/service before you confirm with us. You are liable to full charge if we are already on the way regardless of whether any job is done, you need to pay first because there are lot of cases happened once we reached there, the customers were not there or pending, please note that order will only be processed after the payment is done or cash is deposited. Please proceed to make INSTANT TRANSFER to Esales Trading. All payments made is NOT REFUNDABLE.

Q: What kind of payment options do offer ? offers a variety of payment options as below:
METHOD 1: PayPal 
  • Online payment via PayPal (Visa or Mastercard).
METHOD 2: Instant Transfer / Interbank GIRO (IBG) / Fund Transfer
payable to, please find our bank account information below:
Bank: Public Bank
Account No: 3162881915
Swift Code: PBBEMYKL
Bank Address: 258 & 260, Jalan Raja Dr Nazrin Shah, Gunung Rapat, 31350 Ipoh, Perak, Malaysia.
Beneficiary email / Recipient email: [email protected]
Beneficiary mobile phone number: 0195505081
Bank: Maybank
Account No: 569972066252
Swift Code: MBBEMYKL
Bank Address: 1 – 1b, Jalan Wira Jaya, Taman Ipoh Jaya Timur 1, 31350 Ipoh, Perak, Malaysia.
Beneficiary email / Recipient email: [email protected]
Beneficiary mobile phone number: 0195505081
METHOD 3: Maybank QRPay
After bank-in, please email us the Transaction Copy of the payment slip or WhatApps it to us at +6.019-5505081 with the following details:
1. Order reference no.
2. Your name, contact no., email and address.
Q: How secure is shopping with ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.
We endeavor to make every transaction you make at 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at
* SSL available only if you make payment through our payment gateway like (put your payment gateway name here)
Q: I have signed up to but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at [email protected] for technical assistance.
Q: I have a user account with but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with The password will be sent automatically to the registered email address.
Q: I have a user account with, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from without creating an account ?
Yes, you can order by phone/WhatsApp (+6 0195505081). However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know latest news and promotions ?
Just subscribe to our newsletter, which we published << monthly/quarterly>>. Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at [email protected] with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that has received your orders and will process it as soon as possible.
Order Processed: This email confirms has processed your order. 
Order Shipped: This email confirms that has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Currently all product sold is not refundable, goods sold are not refundable returnable or exchangeable.