IMPORTANT NOTICE: PLEASE BE SURE TO RECORD FULL VIDEO DURING UNPACKING

Please take picture of the consignment note and send to us if any problem occur.

Kindly immediate check the contents are them in good condition, once parcel arrived, if have any damaged during shipment, please immediately contact seller within 12 hours, otherwise, we will not be responsible.

GOODS IN TRANSIT INSURANCE IS THE RESPONSIBILITY OF THE CUSTOMER.

EasyCover fully protect your parcel from loss, we strongly recommend that you cover the full value of your parcel (up to RM10000 for EasyCover.)

VALUE OF CONSIGNMENT x 2% RATE = EASYCOVR SURCHARGE

Buyer’s Protection Plan (Insurance)
Domestic Basic Insurance

All deliveries come with basic insurance coverage by our individual courier providers, as shown below. For compensation claims, all lost (for eg: delivered to the wrong receiver, parcel content is missing or swapped, no update on tracking status after collected by courier rider/dropped off to courier branch or point) and damaged parcels have to be reported within the time frame specified by each courier companies.

Within 24 working hours:
SnT Global, Zepto Express, Aramex Express, ABX Express, UTS Logistics, Transprompt Freight, J&T Express, ZTO Express

Within 2 working days:
Skynet Express, DHL Ecommerce, Teleport, Qxpress, Pgeon Prime, Pgeon Delivery, Pgeon Paperless

Within 5 working days:
Pos Laju

Customers are responsible for any additional costs that are not covered by the basic insurance coverage for their lost or damaged parcel.

The compensation amount shall be based on the value declared during booking, value stated on the invoice or the maximum coverage offered by courier companies, whichever lower.

Courier Provider	Weight	Max Cover
Pos Laju	All	RM300
Skynet	All	RM200
Teleport	All	RM200
SnT Global	All	RM300
Zepto	All	RM100
Pgeon Delivery	All	RM200
DHLeC	All	RM200
Aramex	All	RM200
ABX Express	All	RM200
CJ Logistics	All	RM200
CJ Logistics	All	RM200
UTS	All	RM200
Qxpress	All	RM300
Transprompt Freight	All	RM300
ZTO Express	All	RM100
J&T Express	2kg	RM100
	2.01kg & above	RM300
ZTO Express	3kg	RM100
	3.01kg & above	RM200

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EasyCover 

If your item value is more than the basic coverage amount by courier company, you have the option to purchase EasyCover for additional coverage on lost parcels up to RM10,000. Currently available for Pgeon Delivery, Pgeon Prime, Pgeon Paperless, Aramex (domestic), Skynet and DHL eCommerce shipment within Peninsular Malaysia.

Secure Your Parcel With EasyCover Up To RM10,000 Coverage