COLLECTCOVER compensated for any damage to or loss of your package up to RM5,000 coverage per parcel

Payment for CollectCover

2% of your parcel value

**For example, if your parcel value is RM100, then you will need to opt-in CollectCover with a payment of RM2 only. 

Maximum Coverage

Up to RM5,000 per parcel

Couriers That Available For CollectCover

All domestic couriers by CollectCo

Required Documents Upon CollectCover Claim

1. Sales/purchase invoice that must be included:

• Proof of value/Receipt  (item’s value)

• Parcel content (item’s description)

2. Photo of parcel content and parcel packaging

3. Photographs showing the damaged/missing parcel

4. Copy of Airway Bill / Delivery note / Consignment Note or other proof of delivery document (whichever available)

5. For loss of parcel, we will require the following

1. Tracking report from the courier service provider

2. Confirmation from courier service provider on the missing parcel

3. Police report (for parcel value RM1000 or above)

6. E-Payment Form duly completed and signed by customer 

**Failure to provide required documents accurately will result in the claim being declined. We at CollectCo reserved the right to request a police report as support evidence for your CollectCover claim submission. Applicable for any parcel value more than RM1000 or non-first timer with parcel value less than RM1000.

Questions

Answer

What is CollectCover?

CollectCover is a customized insurance solution that will protect your consignment from any unforeseen incident throughout the delivery process.

How long is the period of cover? 

Maximum duration of Insurance cover: each consignment note is 14 days, or completion of the delivery, whichever shall first occur.

What is the coverage?

The Cover provides insurance protection on your parcel if damaged by fire, explosion, collision, overturning or any motor vehicle accident and if lost due to theft, hijacking or armed robbery which could occur during the delivery process.

What will be the liability?

Maximum liability of RM5,000.00 per consignment note or Value of Consignment, whichever is lower.

Can I buy insurance for international parcel?

No. We only cover domestic shipments at the moment.

Rate & charge 

2% of declared parcel value

What can be covered? 

Please refer to CollectCover terms and conditions OR please contact CollectCover team for insurance quotation on your special Cargo if you have parcel that is currently excluded under this Insurance program.  CollectCo to revert to you on Insurer’s quotation within 3 working days.

Basis of Valuation & Basis of Settlement?

You are advised to declare the Full Value of the consignment that forms the Basis of Valuation of your goods & the Basis of Claim Settlement for your insurance.

If your declared value is lower than the Full Value/actual value, Average Clause shall apply. This means that You will bear a proportion of the loss for the under-insurance.

Claim amount will be = (Actual loss × Insured amount) / Full Value of goods. This amount will then less any excess applicable.

Notification to Insurer in event claim?

In the event of any loss or damage which may involve a claim, please notify CollectCo immediately.  The Insurance Company shall not be liable for any claim of which no notice has been received by CollectCo within 10 days after the expiry of each completed delivery.

What should agent check before purchasing Collectcover? 

Agent should ensure customer has proof of purchase/receipt to justify the declared value, take pictures of the parcel content and packaging

How fast is the claim settlement?

Claim will be processed within 21 days from the date of your submission of the full documentations to CollectCo 

Excess claim?

Courier will bear the first RM200.00 of the loss amount (per consignment note).

Any Exclusions ?

• Excluding War Risk 

• Excluding loss damage liability or expense caused by/contributed to by/arising from any act of Terrorism; Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons; Cyber Attack, and Communicable Disease

• Excluding any quality issues / contamination or loss in weight

• Excluding mechanical, electrical and electronic derangement 

• Excluding rusting, oxidation and discoloration absolutely.

• Excluding denting, scratching, bending, chipping and marring absolutely.

• Excluding any claim arising from custom detention or police or any government related body detention.

• Excluding any pre-existing loss/damages and/or any wear & tear 

• Excluding unexplained loss and mis-delivery to an incorrect party/location

(subject always to full wordings of Exclusions under the Insurance program 

Items that CANNOT be insured

• Antique, Arts & Painting, Furs, Bonds, Security paper, deeds, bills of exchange, promissory notes, cheques, documents of title of any kind, manuscripts, electronic data, stamps, medals, money, bullion and species.

• Platinum, gold, silver and other precious metals/stones and jewellery or watches.

• Livestock / animals / live plants

• Goods of a dangerous nature or deemed unsafe or unlawful, counterfeit goods and stolen goods

•  All other goods as excluded under Collectco